So you’ve launched your first website. Do you need wordpress help?
You worked days and nights to turn it from a blank WordPress installation into an amazing, helpful resource that your readers adore.
One morning you open up your Admin panel to start the usual daily chores and instead of the dashboard you stare at something like this:
Syntax error, unexpected $end in /public_html/site1/wp-content/themes/my-theme/functions.php on line 265
Sounds familiar, right?
It happens to the best of us. Everyone mixes up code or runs an unsuccessful update that crashes a website.
The good news is – finding emergency help is simple. You just need to know who and where to ask!
Broke your #WordPress website? Here are 17 ways to get emergency help!Click To Tweet
How to Ask for WordPress Help
We’ve all been there.
You are not the only person in the universe, who needs help with WordPress from time time.
That’s why there are so many people experienced in every aspect of WordPress imaginable and so many communities out there, where you can find all the answers you need.
Before you seek support, there are a few things we should go over first.
When approaching for help, the key word here is respect.
Remember that WordPress is free and anyone can contribute to the platform as it is an open source community project. Many developers offer their talents to WordPress by offering plugins, suggest quick fixes for bugs, themes and lend patches to core, plus much more.
Before you speak with the developer, make sure you have written down all of the possible questions and tell them what you have tried already to solve the problem, checked up with your hosting provider, and if you have tried different browsers. This shows that you already made an effort to get the situation resolved and you are not just wasting their time for free.
If you know someone particular, reach out to them via Twitter. You are likely to get a faster response. Nonetheless, stay patient. Give the person at least a couple of days to respond. They may be extremely busy and it may take them some time to get back with you. Thinking about calling them? Nah… that’s a bad idea. Don’t stalk them to get an answer. There are other ways of solving your problems, so relax. And let’s move on to other options you have.
Where to Find WordPress Help
The general etiquette intro is over. Now, let’s move to the practicalities.
The Official WordPress Forum
First of all you need to ask the right type of question(s).
The official WordPress.org Support forum is the place to be when it comes to general code issues, installation problems, multi-sites support and more.
First of all – do the search. High chances are that somebody already had the very same problem as you do and the solution is already out there. You can either use the in-site “search” or simply google your issue with the following query – site:wordpress.org/support/ “change post titles to H1”.
The forum has plenty of threads and resources, where you’ll find free WordPress support and solutions for polishing up your website, using plug-ins and installation walk-through in Documentation section.
Chat with the WordPress Experts
Sadly, if you are self-hosted, the option isn’t available for you.
However, if you have an issue with your theme or paid plug-in, check out the developer’s website. A lot of them also offer free chat support, so it’s worth reaching out them. Just make sure you don’t bomb them with unrelated questions e.g. something to do with your hosting.
Beginners, Check Out WordPress.tv
WordPress.tv is packed with all sorts of videos on how to do things, including free WordPress support and videos that help you to fix problems with say a WordPress plug-in. Try looking at the how-to section that features all sort of tutorials. Those videos are geared toward teaching the beginner, although they are packed with loads of useful information for advanced users as well.
I don’t know about you, but it’s frustrating to me to help someone who is not trying to help themselves. Before asking for help, why don’t you try to DIY your problem?
Psss…we’ve just published the most comprehensive WordPress Troubleshooting Guide on the web.
Sometimes, the best way to solve an issue to start all over. Re-install WordPress from scratch. More times than not, this will provide a fix.
If you see the WordPress white screen of death, internal server error, memory exhausted error, error establishing database connection or empty your cache if you are using a caching plug-in and do a hard refresh (Ctrl + F5).
If you are working with a developer, be proactive and provide screenshots and notes whenever it’s possible. This will definitely make the job easier for everyone.
Take Advantage of Facebook WordPress Groups
- WordPress, SEO, & Internet Questions. This group is a place where WordPress website owners and developers hangout and and share all sort of tips and tricks when it comes to general website management to SEO, design and more. The folks are really supportive and you are likely to get loads of useful insights and instant help.
- Intermediate WordPress. This group has a great pool of skilled professionals and users. Most talks revolve around specific HTML and CSS issues. Newbie users are welcomed as well, and so does all sort of questions and concerns, however, spam is not tolerated. The admins encourage active participation within the group, so you are likely to get quick replies to your burning questions. Before posting, however, it’s worth doing your homework and basic troubleshooting and be consistent with your questions.
- WordPress Help For Beginners. As the group description says: come to this page to get answers to “anything related to WordPress.” You are likely to find loads of resources geared towards beginners.
- WordPress Help and Share is another online community that will get you covered with all sort of WordPress related problems. As usual, respect the rules, refrain from spam and be descriptive with your questions and concerns. This group has a search tool to browse all the previous posts and avoid publishing the same questions.
WordPress Forums and Online Communities
Apart from Facebook, there’s a bunch of amazing specialized groups and communities out there. Here’s are top selection:
WordPress Stack Exchange is a dedicated sub-forum of the bigger developer’s community that specifically deals with all-things WordPress. It’s Q&A structured with top answers getting the most upvotes and showed closer to the top. Register a free account to post.
WordPress IRC Live Chat. Having the ability to actually have a real time conversation with a WordPress expert is priceless. And that’s exactly what IRC Live Free Chat offers. You’ll need to install an IRC client first, and then follow the guidelines to get help.
CSS Tricks Help Forums is the place where all discussions concerning design, typography and other CSS tricks happen. The topics are not limited to the visuals only, however and you are likely to find threads related to PHP, maintenance and troubleshooting as well.
WordPress Codex is the ultimate online Bible for WordPress. The resource covers everything from the basics of learning how to use WordPress, to designing and re-coding themes; plug-ins and more. Basically it teaches you all essential the things you need to know about WordPress.
WordPress.com Support helps you to create the site you want to build using WordPress.com functionality. You can learn about all the key features here, get some ideas on customization and different widgets. If you are creating your first website ever, this is a must-check resource for you!
WP Beginner is one of the oldest and most comprehensive website out there that answers virtually any question you might be having with your blog. From theme and plug-in reviews to SEO and Social Media tips – this blog is a box of endless goodies for WordPress website owners.
WordPress Master Class is an online course that will help you grasp the basics of WordPress in a pretty short time frame. If you are not a beginner, the course is still worth it as you can get certified as a professional instructor – a nice credential for your CV, apart from the practical value you’ll get out of it.
WP MUDEV Blog with over 4.000 articles in the achieves you are bound to find the answer to pretty much any question imaginable. Plus, learn some new hacks and tips in the meantime – from translating your website to managing multi-sites efficiently.
Reddit WordPress Sub-reddit – is an active thread, where anyone can join in with a question or a tip. Just make sure you follow the rules (outlined at the sidebar) and search the tread before asking the very same question once again.
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